Personal safety

Guidance on how to prevent, manage and respond to a range of personal safety and security events.

Physical or verbal aggression


It is important that you obey all instructions and keep calm.

Remove yourself and others from immediate danger, if it is safe to do so.

Ensure the safety of staff, students and visitors to the University.

Keep a safe distance from the aggressor and note any possible escape routes - if you can see some, try and get close to these.

Observe the aggressor for

  • physical features or the types of clothing worn.
  • any distinguishing features, voice or tattoos
  • weapons
  • anything that has been touched or taken
  • an escape route or vehicle.

When you are able to do so, contact the Police through the emergency services line, giving exact location and details of events. Do so discreetly, if you can.

  • If there is no phone, use one of the Campus Emergency Phones.
  • Activate a panic alarm, if there is one installed.
  • Notify UniSafe

Police
Phone: 1-111 (using a University landline)

Contact UniSafe
Ext: 966
Phone: 0800 373 7550

When you contact the police and UniSafe, inform them

  • if the incident involves students, staff, visitors or other people
  • if medical assistance is required
  • all the details that you have observed.
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Armed hold-Up/robbery


It is important that you remain calm and obey all instructions. There is no room for heroics in these situations.

Do exactly as asked and avoid eye contact.

Try to observe any of the following – the more information we have about the transgressor, the better the likelihood of the person being caught:

  • physical features
  • the type of clothing worn
  • any distinguishing features such as voice, hair, tattoos, scars
  • any weapons
  • anything that has been touched or taken
  • an escape route or vehicle.

If you are in a safe position to do so, contact the Police and state “armed hold-up”, giving exact location and the details of the events.

Police
Phone: 1-111 (from a University landline)

Contact UniSafe
Ext: 966
Phone: 0800 373 7550

When the incident is over and the robber appears to have fled and the scene is safe:

  • request that all witnesses at the scene during the robbery remain
  • restrict entry to the area until security staff arrive
  • do not touch anything within the scene
  • write down all you observed.
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Suspicious activity/unauthorised visitor or media


If you witness any suspicious activity or suspect that the media or some other unauthorised person/group is on campus, then contact UniSafe and state ‘suspicious activity’, giving the exact location and the nature of the problem.

When you have notified UniSafe, alert other staff in the area. Continue to observe the situation and report to the security staff when they arrive.

UniSafe will contact the Police, if necessary.

UniSafe
Ext: 966
Phone: 0800 373 7550

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Active shooter


Active shooter outside of building

Get on the floor, stay low and keep quiet. If you can, move so that you’re behind solid furniture or walls.

If you are in a class room, one of the halls of residence or an office, stay there and secure door. If you can’t lock the door, block the door using furniture or a wedge.

Stay clear of windows, cover windows in doors and turn off the lights.

Assess any alternative means of escape such as windows that are on the opposite side to the shooter.

When you can do so safely, contact the Police and note your location and the number of people in your room. Remain in place until the Police or the operator tells you otherwise.

Police
Phone:
1-111 (using a University landline)

Do not respond to any unfamiliar voices as the shooter may be trying to lure people out. Confirm that it is a police officer before responding.

When the Police arrive on the scene and you confirm that it is the Police, follow all their instructions. When they advise you to leave the room, do not carry bag or other personal items – leave with your hands free and show that you have no objects in your hands.

If you are in open areas of Campus

  • Be alert & take shelter behind solid objects where bullets will not penetrate, eg, cars, walls, trees.
  • Remain out of view.
  • Follow police instructions and when you are instructed to move, keep your hands visible at all times.

After the active shooter has left the scene

  • If you are able to do so, contact the Police.
  • Follow Police instructions and when you are instructed to move, keep your hands visible at all times.
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Sexual assault


If you are a victim of a sexual assault

Get to a safe place and call out for help while getting there.

Contact the Police, or ask someone to ring on your behalf, and state “sexual assault” and give your exact location.

Police
Phone: 1-111 (from a University landline)

When you have contacted the Police, contact UniSafe. UniSafe staff will respond immediately, 24 hours a day, and will arrange any emergency and medical help.

UniSafe
Ext: 966
Phone: 0800 373 7550 (if calling from a mobile phone)

Do not delay in reporting an incident.

If you witness a sexual assault

Everyone is asked to assist in making the campus a safe place by being alert to suspicious situations and promptly reporting them.

If the person is harmed or an incident is in progress, contact the Police immediately.

Police
Phone:
1-111 (using a University landline).

Once you have contacted the Police, contact UniSafe to report the incident. When you contact them, try to include as much information as possible, such as:

  • nature of the incident
  • location of the incident
  • description of the people involved
  • description of any property involved.

Stay with the victim, providing comfort and support until UniSafe staff arrive. Follow any instructions of the UniSafe staff until the authorities arrive.

Unisafe
Ext:
966
Phone: 0800 373 7550 (if calling from a mobile phone)

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UniSafe support advice


University Staff ID card

Make sure you carry your ID card with you at all times.

Keys

The University Security Manager is responsible for issuing all keys and approving lock installations or replacements.

If you need access to areas that you don't normally go to, you need to complete a key request form and get authorisation from your head of department or manager.

The intranet has further information and detailed instructions about how you can request keys.

Access Cards

These are now required for after-hours entry to/exit from most of the University's larger buildings and some of the computer labs.

If you need an access card you'll need to complete a request form and get authorisation from your head of department or manager

The intranet has further information and detailed instructions about how you can request building access cards.

The Security Control Room

This operates 24 hours a day, seven days a week.

You can phone them on extension 85000 or call in to Building 409, 24 Symonds Street.

UniSafe
UniSafe provide a safe and secure environment for students, staff and visitors to the University and protect the University's assets. They are specifically trained to handle security matters and are all experienced first aiders.

UniSafe officers constantly patrol the University grounds and buildings and are in permanent radio contact with the Security Control Room, so they can respond immediately to any emergency.

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To report your concerns


If you want to report:

  • a case of dishonesty, you may phone UniSafe, the University Risk Manager or the Police
  • security concerns such as broken windows, unlocked doors or suspicious activity, phone UniSafe
  • a theft, phone UniSafe, the Police, or your head of department or manager and the relevant insurance company
  • a maintenance problem during work hours, phone Maintenance, after hours and for emergencies, contact UniSafe, you can also go online and lodge maintenance request  

UniSafe
Ext: 85000

Maintenance services

Ext: 87925

Performance and Risk Management


Rachelle Wenden
Group Manager Performance and Risk
Ext: 87834
Email: r.wenden@auckland.ac.nz

Police

Phone: +64 9 302 6400 Central /City Campus & Routine calls; +64 9 524 1910 Glen Innes Police

For more information about security and safety at the University, read our safety guidelines.

Security on Camps booklet

 

Alternatively, you can contact:
Bryan Nicholson
Campus Operations Manager
Ext: 87642
Email: b.nicholson@auckland.ac.nz 

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